Sales terms

Art. 1: Application: These general terms and conditions apply to the relationship between INTERSENTIA NV with VAT number 0458 376 171 (hereinafter: INTERSENTIA) and the customer.

Art. 2: Ordering and creating an account: By creating an account or ordering a product or service, the customer accepts these general terms and conditions without reservation. In addition, Intersentia, through its operating companies, must process your personal data in order to create your account or to order a product or service. The circumstances in which this occurs are described in more detail in the general data protection policy which can be found at

Art. 3: Complaints: The goods delivered by INTERSENTIA should be verified by the customer upon receipt. Any defects or complaints (damage, quantity, unordered goods, calculation, invoice, etc.) should be communicated to INTERSENTIA by fax or by registered mail, immediately upon receipt, but within 7 days upon shipment by INTERSENTIA at the latest, and this upon foreclosure.

Art. 4: Terms of Delivery: All terms of delivery are indicative and not binding upon INTERSENTIA. Under no circumstances whatsoever will the customer be entitled to any right of indemnity nor to any right to terminate the contract in the event of late delivery.

Art. 5: Payment: Payment of the goods will be executed within 30 days after date of invoice, at the registered seat of INTERSENTIA, unless expressly otherwise agreed between parties. Even if payment in instalments has been allowed, in the event of late payment the outstanding invoice amount will be increased, automatically and without any prior notice, by 10% and by a minimum of 15 euros as contractual damages.

This increased invoice amount will, automatically and without prior notice, be subject to monthly interest at the rate of 1.5%. Each started month will be considered as lapsed.
Legal costs incurred to secure payment of open invoices will be automatically added to the invoice amount.

In the event of late payment, all outstanding invoices will automatically be due: INTERSENTIA is entitled to suspend any further delivery (occasional and periodical deliveries).

Art. 6: Transfer of property: The property of the goods will remain with INTERSENTIA until full payment is made: the customer engages not to transfer the goods to a third party until full payment is made.

Art. 7: Liability: INTERSENTIA will not be liable for any damage whatsoever caused by the delivered goods, their use or content, nor for any damage whatsoever caused by, on the occasion of or at the time of delivery, even when the damage is caused by gross negligence or fault on behalf of INTERSENTIA or its employees or contractors.

Art. 8: Transportation costs – risks: Transport, by any means whatsoever, will always be executed at the customer’s risk. The costs incurred by INTERSENTIA for returned goods will be charged to the customer.

Art. 9: Subscriptions: A subscription to one of INTERSENTIA’s products will bind the customer for at least one year. By subscribing to a book series, the customer agrees to purchase at least two volumes in the series before the subscription can be cancelled. Each subscription is tacitly renewed at the end of the subscription period at the ruling price of that moment, unless a written cancellation notice was given at least one month prior the renewal of the subscription period.

Art. 10: Applicable law: The contract between INTERSENTIA and the customer will be subject to the laws of the Kingdom of Belgium.

Art. 11: Competent courts: All disputes will be submitted to the exclusive jurisdiction of the court of commerce and the court of first instance in Antwerp, Belgium, and the Justice of the Peace in Antwerp (Berchem), Belgium; disputes regarding contracts with consumers will be submitted to the same exclusive jurisdiction, unless contrary to the provision of article VI.83,23° (Code of Economic Law) (Wetboek van Economisch Recht). Furthermore, consumers can submit disputes with the Online Dispute Resolution Platform:

Art. 12: Privacy: These terms and conditions should be read in conjunction with our general privacy policy, which can be found at

Art. 13: Prices on our website are subject to change without prior notification. All prices for printed editions include 6% VAT and exclude shipping

Art. 14: Orders placed via our website are to be paid before shipping of the product.

Art. 15: Right to cancellation: within the framework of distance selling to consumers who fall within the scope of the Law of 6 April 2010 (a Belgian Law concerning market practice and consumer protection), the consumer has the right to inform the seller that they cancel the purchase, without paying a fee and without giving a reason, within fourteen calendar days following delivery of the goods. In the case that the consumer exercises this right, the goods must be returned in their original state and packaging to Intersentia, Groenstraat 31, 2640 Mortsel, at the consumer’s own risk. Goods that have been specifically designed for the Buyer will not be accepted as returns and the Buyer therefore cannot make use of the cancellation clause.